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Tuesday 9 December 2014

Never Assume

IT Confusion

Why does it always seem that everyone else understands computers better then me?

It seems that every time I start a new job role I am told 'there will be a new computer package you will need to use but you will soon get used to it'!

It's about this time when the panic sets in and when you are hoping you will get to understand this package without making yourself look totally useless.

Many moons ago back in the 1960's, the US Department of Defence sent a message over the ARPANET to Stanford Research Institute.  This would officially become the first network in the world to use Internet Protocol.

Little did they realise the massive effect they would cause for the future of the world at that particular time.  This was well before the days of any social media enterprises such as Facebook, Twitter, LinkedIn or any of the many other method that are today routinely used for raising awareness and improving branding for individual companies.

For many years Microsoft and Apple followed the same basic principles but nowadays it seems that the more confusing they can make things the better.  Statistically, three quarters of the information on the latest I Phone is not understood by it's owner so why continue insisting on investing even more in the latest one?

Surely, simplicity has got to be the best option.  The current Information Technology (IT) environment offers too many excuses for failure.  Was the continuous chanting of the multiplication table around the classroom such a bad thing?  After all, so many of us learnt our times tables that way.

Perhaps even more disconcerting is the distance it is driving between parents and children.  We have always struggled when our offspring have asked us how to do a piece of work set by their Teacher, but nowadays we are expected to know how to configure it by the use of some computer package we have never heard of!

Saying all this, I still get a thrill when I hear someone scream at their computer, 'why won't this thing do what I want it to?' especially when I can say 'let me help you with that'.

Perhaps I am not quite a dinosaur after all!

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